{sidebar-left}

Customer service

Order 
Payment
Shipping
Returns
Warranty
About us
Security and privacy
Your opinion counts
Contact us  {/sidebar-left}{sidebar-right}

Payment failed or declined

Back to Customer service

Payment failed or declined

Ideal payment failed

Has your payment through Ideal failed? First, Check if the money is written off or not. Is not this the case? Then you can place a new order immediately. Has the money been debited from you bank account bit did not receive a confirmation by email after a day? Please contact the customer service and we will be happy to assist you. Please note that, Due to the processing time of payments from your and our bank, delivery time may be considerably longer.

Prepaid, but not received confirmation?

After we receive your payment (this may take 2-4 days) we ship the products. As soon as your order leaves our warehouse, you will receive a shipping confirmation. Please note that, Due to the processing time of payments from your and our bank, delivery time may be considerably longer.

Credit card declined?

You have made an order and you want to pay with your credit card, but you will be notified that your credit card has been declined. That is obviously very annoying. We want as much as you wish to receive your order as soon as possible. We hope you understand that we are performing our security checks. When your credit card is declined, the amount refunded will be refunded. After that, you can simply re-place your order. We will ask you to pay through iDEAL, PayPal, or prepay.

Can't find what you're looking for? Then please do not hesitate to contact us.

More payment information:

Methodes of payment
Payment details
Payment failed or declined
Order on account

Back to Customer service



{sidebar-left}{/sidebar-left}{sidebar-right}

Is there anything we can help you with?  
 

Our customer service is available from 8.30 AM to 6.00 PM!

 Call +31(0)23-5517909    Send us an e-mail    Chat with the expert

{/sidebar-right}